People represent things differently. Two people who attended a party might have a different description of their experience. One could say that last night was the best night of her life. But the other one might end up describing that the party wasn’t good at all. But the thing is, It’s the same party.
The problem with people when it comes to understanding is that they think the other person represent things the way they represent it in their own mind. In order to for us to understand people is to know how the person represent the idea in their minds. The reason we have two ears and one mouth is for us to learn to listen twice as much as we speak.
Don’t jump into conclusions. We should develop the skill of empathy and try to imagine ourselves being in the same situation. Sometimes, understanding people isn’t always logical, and maybe we should learn to communicate by heart.